Privacy policy
Last updated: [CONFIRM: date the page goes live]
This policy explains what personal information RXG Digital collects, why, and what we do with it. We've kept it short and in plain English.
Who we are
RXG Digital builds websites for Australian tradies. We're based in Melbourne, Victoria.
- ABN: 18 993 473 741
- Email: enquiries@rxgdigital.com.au
- Phone: 0475 194 649
"We", "us" and "our" in this policy mean RXG Digital.
What we collect
When you contact us or fill in the form on our website: your name, business name, phone number, email address, your trade and suburb, and anything else you choose to tell us.
If you become a client: your name, business name, ABN, contact details, billing details, and the content you give us for your website (text, photos, logos and business details).
About businesses we might contact: we research tradie businesses that might want a website. We collect business details that are publicly available, such as the business name, owner's name where it's published, business phone number, email address, website, suburb, trade, and public reviews or ratings.
When you visit our website: our website host and the services that load our fonts receive standard technical information, such as your IP address and browser type, so the page can load. We don't use analytics or tracking tools on our website. Our website host is Vercel Inc. (United States).
We don't collect sensitive information, such as health information, and we don't ask for it. We don't store card numbers.
How we collect it
- Directly from you: by phone, email, in person, or through our website form.
- From public sources: Google and Google Maps, business websites, online directories and social media pages, and the Australian Business Register (ABN Lookup).
Why we collect it
- To reply to you and give you a quote.
- To design, build, host and look after your website if you become a client.
- To send invoices and keep business records.
- To contact businesses that might want a website (see "Marketing" below).
- To meet our legal obligations, including tax law.
Marketing
We may contact a business by phone or in person to offer our services. Before we call, we check the number against the Do Not Call Register. We only email or text you about our services if you've agreed to it, or where the law allows it.
If you don't want to hear from us, tell us by phone, email or in person and we'll stop. You can also ask us where we got your details, and we'll tell you.
Who we share it with
We don't sell, rent or trade personal information.
We share it only when we need to:
- Software services we use to run the business, from companies such as Google, Dropbox and Anthropic. They cover email, document and file storage, website hosting, our website form, and research and admin tools. These services store or process information for us. Our website is hosted by Vercel Inc., and our website form is run by Formspree, Inc. Both are in the United States.
- The Do Not Call Register: we check phone numbers with it before calling.
- Our accountant or adviser, if we have one.
- When the law requires it.
Information stored outside Australia
Some of the software services we use store or process information outside Australia, including in the United States.
Keeping it safe
We use services with two-step sign-in and keep passwords in a password manager. Only RXG Digital, and the services listed above, can access client and prospect records.
We keep business and tax records for at least 5 years, because tax law requires it. We delete or de-identify other personal information when we no longer need it.
Seeing or correcting your information
You can ask what personal information we hold about you, and ask us to correct it. Email enquiries@rxgdigital.com.au or call 0475 194 649. We'll reply within 30 days. There's no charge.
Complaints
If you think we've mishandled your personal information, please tell us first by email or phone. We'll look into it and reply within 30 days.
If you're not happy with our reply, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.